> ## Documentation Index
> Fetch the complete documentation index at: https://docs.xosum.am/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Agents

> Current status of AI phone agents and what to expect from pilot access.

AI Agents are designed for businesses that want to automate parts of inbound or outbound phone workflows.

<Info>
  Treat this feature as pilot or limited-access unless it is enabled for your account.
</Info>

<Tip>
  AI Agents are most relevant for businesses that need first-line call handling, appointment collection, lead qualification, scripted outbound calls, or after-hours phone coverage.
</Tip>

## What agents can do

* answer inbound calls,
* place outbound calls,
* follow behavior rules you define,
* use a knowledge base,
* connect to a phone number on your account,
* keep call history.

## Main setup fields

When creating an AI agent, you configure:

* name,
* greeting,
* language,
* voice,
* phone number,
* behavior instructions,
* knowledge base.

## Conversation history

The agent page shows completed conversations, duration, recordings, and transcripts.

<Info>
  To request AI Agents for your business, submit the [AI Agents interest form](https://tally.so/r/81dRdO).
</Info>