> ## Documentation Index
> Fetch the complete documentation index at: https://docs.xosum.am/llms.txt
> Use this file to discover all available pages before exploring further.

# Call center overview

> Use Xosum.am for call transcription, QA analysis, and team quality control.

The Xosum.am call-center workflow is designed for transcribing operator calls, analyzing them, and reviewing service quality at scale.

<Info>
  This guide is for customer-support, sales, compliance, and quality-control teams that work with high call volume.
</Info>

## Core workflow

<Steps>
  <Step title="Create a QA checklist">
    Define the questions used to evaluate each call.
  </Step>

  <Step title="Upload or send calls">
    Use bulk upload or an automated integration.
  </Step>

  <Step title="Wait for transcription">
    Xosum.am converts the conversations into text.
  </Step>

  <Step title="Run analysis">
    The system evaluates each call against your checklist.
  </Step>

  <Step title="Review results">
    Filter by operator, team, phone number, campaign, or call type.
  </Step>
</Steps>

## When to use it

* customer-support quality control,
* sales-call review,
* compliance or script-adherence checks,
* onboarding and coaching operators,
* quickly reviewing large call volumes.

## Availability

QA checklists and call-center analysis are available for Business-plan users.

<Tip>
  If you are starting from scratch, create 5-10 simple questions based on the required operator script.
</Tip>

<Info>
  To request Business-plan access for call-center workflows, submit the [Business request form](https://tally.so/r/3Evk5L?source=docs_call_center_en).
</Info>