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AI Agents are designed for businesses that want to automate parts of inbound or outbound phone workflows.
Treat this feature as pilot or limited-access unless it is enabled for your account.
AI Agents are most relevant for businesses that need first-line call handling, appointment collection, lead qualification, scripted outbound calls, or after-hours phone coverage.

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What agents can do

  • answer inbound calls,
  • place outbound calls,
  • follow behavior rules you define,
  • use a knowledge base,
  • connect to a phone number on your account,
  • keep call history.

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Main setup fields

When creating an AI agent, you configure:
  • name,
  • greeting,
  • language,
  • voice,
  • phone number,
  • behavior instructions,
  • knowledge base.

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Conversation history

The agent page shows completed conversations, duration, recordings, and transcripts.
To request AI Agents for your business, submit the AI Agents interest form.