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The Xosum.am call-center workflow is designed for transcribing operator calls, analyzing them, and reviewing service quality at scale.
This guide is for customer-support, sales, compliance, and quality-control teams that work with high call volume.

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Core workflow

1

Create a QA checklist

Define the questions used to evaluate each call.
2

Upload or send calls

Use bulk upload or an automated integration.
3

Wait for transcription

Xosum.am converts the conversations into text.
4

Run analysis

The system evaluates each call against your checklist.
5

Review results

Filter by operator, team, phone number, campaign, or call type.

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When to use it

  • customer-support quality control,
  • sales-call review,
  • compliance or script-adherence checks,
  • onboarding and coaching operators,
  • quickly reviewing large call volumes.

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Availability

QA checklists and call-center analysis are available for Business-plan users.
If you are starting from scratch, create 5-10 simple questions based on the required operator script.
To request Business-plan access for call-center workflows, submit the Business request form.