Bulk upload is for cases where you need to upload several calls under the same QA checklist.
Use bulk upload when you want to analyze a batch of calls without setting up an automated integration first.
When to use it
- reviewing a daily or weekly batch of calls,
- comparing operator performance,
- creating reports that can be filtered by metadata.
Upload calls
Open AI Analysis
Select the checklist where results should appear.
Add audio files
Upload one or more call recordings.
Add metadata
Add fields such as operator, team, phone number, campaign, or call type.
Start upload
Files move through upload, transcription, and analysis.
operatorteamphone_numbercampaigncall_type
Use consistent key names across uploads so filters remain useful.
Statuses
Files move through upload, transcription, and AI analysis. Completed results appear in the selected checklist’s results table. 