Use bulk upload when you want to analyze a batch of calls without setting up an automated integration first.
When to use it
- reviewing a daily or weekly batch of calls,
- comparing operator performance,
- creating reports that can be filtered by metadata.
Upload calls
1
Open AI Analysis
Select the checklist where results should appear.
2
Add audio files
Upload one or more call recordings.
3
Add metadata
Add fields such as operator, team, phone number, campaign, or call type.
4
Start upload
Files move through upload, transcription, and analysis.
Metadata
Metadata helps you filter results later. Example fields:operatorteamphone_numbercampaigncall_type