The checklist results page shows recordings analyzed with the selected QA checklist.
This page is most useful for team leads who need to find low-scored calls, compare operators, or choose coaching examples.
Table columns
The table shows recording information, status, creation time, analysis time, and checklist answers. Each checklist question becomes a separate column.
Filters
Use search, status filters, and metadata filters to find important calls quickly. For example, you can show only failed or low-scored calls for a specific operator.
Reading results
A question result can be:
- yes,
- no,
- partially,
- cannot determine,
- or a 1-10 score.
AI comments explain why the answer was assigned.
Actions
- open the source recording,
- star important calls,
- edit the checklist,
- upload more calls,
- export results if export is enabled for your account.
