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AI analysis can only run after a recording has been transcribed.
Use single-recording analysis to review an important call manually or test a new checklist before applying it to a larger batch.

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Run analysis

1

Open the recording details page

The recording must already be transcribed.
2

Go to Analysis

Existing analyses and the new-analysis action are shown here.
3

Choose a checklist

The system uses that checklist’s questions.
4

Start analysis

Results appear in the same section when processing is complete.
The analysis appears as a separate record and can move through these statuses: Pending, Processing, Completed, or Failed.

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Results

Click a completed analysis to open answers, scores, and comments for each question. You can also add a reviewer comment for internal QA notes.

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Delete analysis

If an analysis was run by mistake or is no longer needed, delete it from the recording’s Analysis tab.
Editing a checklist does not change the snapshot used by already completed analyses. New questions apply to future analyses.