Use single-recording analysis to review an important call manually or test a new checklist before applying it to a larger batch.
Run analysis
1
Open the recording details page
The recording must already be transcribed.
2
Go to Analysis
Existing analyses and the new-analysis action are shown here.
3
Choose a checklist
The system uses that checklist’s questions.
4
Start analysis
Results appear in the same section when processing is complete.
Results
Click a completed analysis to open answers, scores, and comments for each question. You can also add a reviewer comment for internal QA notes.Delete analysis
If an analysis was run by mistake or is no longer needed, delete it from the recording’s Analysis tab.Editing a checklist does not change the snapshot used by already completed analyses. New questions apply to future analyses.